Card ***** Department - On Hold for an hour and then call got cut

I opened a case of card ***** with them on the 23rd August.

Someone made a purchase of an amount of R1849.99 reference Google *Julscorp and when I spoke to the consultant who was very sweet said the transaction was made in the UK.

She cancelled my card and advised a new one would be delivered which I still have not received.

I called today to follow up on my case and to find out what is happening with the refund and I was on hold for an entire hour!!!! I finally got through to someone and she said i need to go through to the debit and credit card ***** division so she transfered me and told me to press option 2 which I did then after pressing option 2 after holding for an entire hour!!! It says the person at that extension is not available and the call was cut.

I am so so so upset with wasting an hour trying to get feedback as it is a lot of money for me and need a new card! I would like to know how these people got my card details!

Case ***