Card ***** Case Fail

To whom it may concern

Due to your inefficiency, I am unable to obtain the footage of where the card was used by a mere 5 days. If Andre from credit card ***** or your department had answered me on the 13th May 2019, we probably would have caught the person who carried out the act as I am 99. ********** 9% sure of who the culprit is. Due to incorrect information given to me on the 1st May 2019 by the telephone operator I was hoping for resolution of the matter, if I had known that it was only one card used, I would have questioned the situation further.

First National Bank has acted unprofessionally with this matter altogether, but who am I to complain, just a customer who has lost R6000 and cannot do anything about it. Another ******** walks the streets.

Thank you for nothing, I'm absolutely appalled at your handing of this matter