Card fees added to my account for a card i never had.

To be honest I'm not happy with the way this FNB bank is doing their business i opened a FNBY SAVINGS ACCOUNT for my daught online on th FNB website and it was communicated to me to collect the bank card at the bank in Oudtshoorn western cape where i went to the bank but the card was never delivered after a few months...the consultant then assisted me on the system to cancelled the card that i never received and reapply for a new card on my banking app it was successful...i then checked my daughter's savings account and noticed that she was charged R150 for a card replacement fee...I'm so mad at this bank how can they charged me for something that i was never in position of...i explain to the accountant that FNB never issued my daughter with a bank card how can they charge her R150 for a card that she never had...this I'm not happy and told my daughter not to use this account as this is taking money from poor people...I'm not happy with this bank anymore.im going to open an account for my daughter at another bank...FNB is bad really