GS
Gillian S
1 reviews | Active since Jun 2012
25 Jul 2019, 08:08
Card expiring in 6 days and no new card delivered
I wrote a review on here almost a week ago because I have not received my new cheque card yet.
Now there are 6 days left until the end of the month when my old card expires and I am only at work 1 of those days.
Please advise when I will get my card, or should I go to another bank?
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Replies (3)GS
Gillian S's updateReviewer Update
25 Jul 2019, 08:40Since they can't be bothered to respond to this complaint, I contacted FNB via the secure chat and apparently my card was delivered to Menlyn Park branch - I was never told this. The person I'm talking seems to believe that since I got a call two weeks ago promising the card within 5 business days, that they will still deliver. Well, I don't believe it at all! Why can't I just get clarity??? TELL ME HOW TO GET MY CARD!!!
GS
Gillian S's update25 Jul 2019, 08:40
Reviewer Update
Since they can't be bothered to respond to this complaint, I contacted FNB via the secure chat and apparently my card was delivered to Menlyn Park branch - I was never told this. The person I'm talking seems to believe that since I got a call two weeks ago promising the card within 5 business days, that they will still deliver. Well, I don't believe it at all! Why can't I just get clarity??? TELL ME HOW TO GET MY CARD!!!
GS
Gillian S's updateReviewer Update
25 Jul 2019, 09:20Now they say they tried to deliver on Tuesday but I 'missed the appointment'. Well, I was at work all day, so they are lying to cover their own poor service. They promised to deliver in 5 working days but I already believed them once and they didn't come through. If I have my card by the 1st of August it'll be a miracle, and not through any effort or good service by FNB.
GS
Gillian S's update25 Jul 2019, 09:20
Reviewer Update
Now they say they tried to deliver on Tuesday but I 'missed the appointment'. Well, I was at work all day, so they are lying to cover their own poor service. They promised to deliver in 5 working days but I already believed them once and they didn't come through. If I have my card by the 1st of August it'll be a miracle, and not through any effort or good service by FNB.
FNB (First National Bank)'s replyOfficial
25 Jul 2019, 10:48Good day Gillian,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply25 Jul 2019, 10:48
Official
Good day Gillian,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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