Card Expired in March. Waiting for renewal Card

I have not received any communication regarding my renewal card. My husbands card is also expiring at the end of April so he decided to call on the call centre on Saturday and order his card. The agent Busi told him it is not yet the end of the month hence she could not order the renewal card. He then asked her to apply for a limit increase and was informed the department is closed. We called again and spoke to Simphiwe who informed me it would take 3 to 5 days for the card to be delivered. I spoke to Mphumi Dube who confirmed delivery today. I received a call today from UTI confirming delivery on Thursdays. I called on your call centre again spoke to Ray Gafoor and requested reversal of my annual fee he told me that he did not have authority so I asked to speak to a Manager and was then assisted by Deven who was also a Team Leader. Deven confirmed that they reversed one months fee and would get back to me regardiing delivery of the card. I AM STILL WAITING FOR FEEDBACK AND AN ANNUAL CARD FEE IS NOT ONE MONTH. MY ANNUAL FEE INCLUDES THE RENEWAL CARD SO WHY WAS IT NOT ORDERED. MY PHONE CALLS COSTED MORE THEN THE REVERSAL OF ONE MONTHS FEE AND NOT TO MENTION THIS IS AN ERROR BY FNB.