Card expired - card replacement

Card expires 31/10/2018. i called in last month and was told i will be receiving a call from the couriers in 3rd week of October. i havent received the call so i called in the call centre and was transferred to the couriers, they said a card request was never sent to them. i called fnb back and was told i need to request the card myself and will be charged R100. Then i was transferred to the premier group then they want to transfer me back. I am being transferred from pillar to post and the client service is very poor, its actually pathetic as no one eager to go the extra mile. Please sort the mess FNB created and if i do not received the a new FNB card before 1/11/2018 then i will be switching banks.