Card Expired

Recently my Credit card date expired and I did not get any notification to remind me of that happening, when I phoned FNB to find out where's my card they told me the delivery company tried to contact me twice, I did not answer the calls because my phone showed them as a spam caller which is not FNB fault, but when I spoke to FNB they told me the delivery company has my card I must phone them and arrange delivery which I then did try but when I contacted the delivery company they told me my card was returned to the bank, I then contacted my private banker and she said she would arrange for my card to be sent back to the delivery company, thats been more than a week and no card, now today been the 25th my debit orders are bouncing I really feel this whole process has been managed very purly from start to end.