Card error but money was taken

Good morning, on Friday I took my son to the pediatrician. My credit card had a card error according to their machine. This happened twice. Eventually I paid with another card. I spoke to Xolile via the secure chat. She obviously could not assist me. I then proceeded to log a query through the app, following the guidelines I was given by Xolile. I did this on Saturday and today. I have received no feedback and I would like the money back into my account please asap.