Card *****

This is a follow-up to my previous complaint regarding the immediate payment I made on 15 August 2025 to a Standard Bank account that has still not reflected.

Since then, I have received no meaningful feedback or resolution from FNB. Despite contacting the bank multiple times via email, Secure Chat, and telephonically, I am now simply being ignored.

My case numbers are:

- CRM:*** - ***

It is unacceptable that an instant payment can go missing without explanation, and even more concerning that FNB has failed to communicate or provide accountability. I expect an urgent investigation and a proper resolution to this matter.