Card division AWOL
FNB's card division just can't seem to get their service or deliveries together. For the last two weeks I've been told my cheque card is on its way. Now it's less than 5 days till my current card expires with no FNB courier in sight. Furthermore due to ***** on my credit card I had to cancel it last week. The first consultant was so useless he didn't even log a ***** case or order a new card! After more time on the phone, that card is apparently also "on its way". I'm off on a business trip later this week with a cancelled credit card and an expired cheque card! Well done FNB!
Good day Lindi Botha,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Lindi Botha,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)