Card disputes

I bought Kulula flights on 29 May 2022 and they shut down 2 days later. I requested a refund from FNB since I had bought using my card. To date I still don’t have my refund. I have followed up more times than I can count. I’m actually quite mad.

They don’t even respond to emails and when you call they say you can’t speak to the card disputes department. It’s quite annoying. I never thought I’d be the one complaining about customer service at FNB when I was always the one to compliment them. Now I see what everyone is talking about. The service is a mess.

The announcement was that anyone who bought using their card can claim a refund using the chargeback refund because we never received the goods we paid for. But FNB is playing hide and seek. It is now almost 2 months. It’s so frustrating