Card dispute unprocessed

On the 15th of May 2025 a transaction of R729 was processed from my account paying a temu order without my authorisation. I called fnb ***** they gave me a case number **********6_**********37 my card was cancelled and I was requested to fill and form which I did and submitted it. I have submitted the emails where I state the funds went out of my account without my authorisation and emails showing I requested temu to cancel the order and yet a month later I still do not have my funds back, all fnb consultants do is transfer me from one to the next. It’s been a month of no feedback just let me transfer you to the next person who has no clue what they are doing. FNB I want my funds back. Card disputes is a useless department with *********** staff fire the whole department