Card ***** Dispute Debit on my account

I cannot believe that FNB the bank that I have trusted and have three accounts with is helping a third party to ***** from account. I have been recieving debit orders from Edreams and I admit to have bought a flight ticket with them sometimes back.

I can also confirm that I have not subscribed to their services thereon. It is normal for FNB to ask for a permission when there is a new debit order on your account but it not happen on this case. I have asked the bank to stop the debit orders that I have not agreed and signed up to, it seems to be hassle. I have been sending emails to their Card ***** Dispute Debit and I have been sent from pillar to post. I was asked to send emails and follow up to Edreams then send a communique back to bank, that I have done.

This morning, I received an email from FNB asking me to call Edreams on their Cape Town number and I did but have been kept holding twice for 10 minutes. I have also reiterated with the bank that Edreams makes it difficult for clients to unsubscribe and I have invited them to check thier reviews on this platform but it seems like I'm fighting this battle alone.

My recent email with their team was that I'm going to cancel all my FNB accounts if that will make it easier for me to unsubscribe with Edreams.

I have a contract with FNB and my funds should be protected by them, I did not allow for any debit orders from Edreams on my account.

This is my last message to the bank.

Regards

David Mogatusi