CARD DISPUTE AND EBUCKS MISSING FUNDS UNRESOLVED FOR THREE WEEKS! FNB Private Wealth

On 13 July, two attempts to purchase tickets from computicket failed but the Ebucks and money was taken from my accounts. On 17 July I submitted written requests for refunds of the R1632 and R1700 to my account. After two weeks, only R1632 has been refunded and the remaining query is simply unresolved to date. When I call FNB private wealth,I have to keep re explaining myself and ask that they follow up.Last night, I was told the system is offline and I’d receive a call back. Is to corporate practice to lie to customers? esp private wealth clients! My Ebucks have not been refunded and I’ve heard nothing about the query either! How many more phone calls should I make, to follow up on a mere R1700 refund and Ebucks deducted ! Truly shocking service from private wealth. FNB are quick to deduct, very slow to refund !