Card dispatched to Courier with incorrect details and now Courier wont release Card

My Bank card expired and instead of FNB contacting me personally, they sent my card to a courier company with an incorrect contact number. The courier company couldnt get hold of me because of this, and when I contacted the bank regarding a new card, they said it is already with the courier company and I need to phone them to arrange delivery.

When I phoned the courier company, they said that the bank needs to verify my contact details before they can dispatch the card. I then phoned the FNB and made sure they have the correct details, and they said they have updated the system so it should reflect on the courier's side, I need to phone them and confirm.

So I phoned the courier company again, and they said they havent received anything from the bank, but they have now sent an email to verify my contact details, and they will contact me once they have received a response from FNB.

I do not understand how firstly my card gets sent to couriers without my knowledge, and with incorrect details, and then the courier wont release it to me because they dont have the correct details, then back and forth communication and still nothing is done.. this is ridiculours.... Can someone please sort this out ASAP I do not have access to any funds without my card!!