Card delivery with CCD couriers gives FNB a bad reputation

I have ordered a Cheque card for my business via FNB's online banking platform. All the interaction was efficient and handled professionally until FNB's courier service of choice got involved. Not sure which of the FNB management members CCD belongs to as this is surely the only reason for selecting a sub-par courier service to look after FNB's brand banner.

Here's a summary of what happened ( I had to take leave in all instances to be home in order to collect the card): 1) CCD phoned me and set up a delivery time between 10-12 on Monday 21 August. They never pitched; 2) CCD agent phoned me at 14:00 to apologise and asks whether I would be home the following day (Tuesday 22 August) in order to collect the card. I agree to be home and after explaining to my boss I took another day's leave. CCD decides that they would rather come on Wednesday 23 August (Not Tuesday) without informing me of this development; 3) I phoned FNB with a complaint about CCD. CCD phones me after 2 days and sets up another delivery appointment between 8-10 on Monday 4 Sept. Without warning, they just don't show up...Again. I took another day's leave to be at home in order to collect my card...

FNB if you want to keep your brand image then please kick CCD to the curb and make use of a proper courier service!!!

Hermann