LS
Leon S
1 reviews | Active since Sept 2016
04 Dec 2018, 12:55
Card delivery? What card?
I opened my account with FNB via telephone on 18 Nov and was advised that i would receive my card within 5 to 7 working days. After numerous mails to them i had no response. I ended up calling the call center and was put through to the courier dept. Only to find out they cant pick up anything on my id or cellphone number. I wonder if i should rather just remain with my current bank instead. For one of the biggest banks in the country, i have to admit that their service is not up to par. You are really just a number with them.
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Dec 2018, 13:17Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Dec 2018, 13:17
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
LS
Leon S's updateReviewer Update
07 Dec 2018, 13:03Strange that you post that standard response on all complaints. Since i have lodged the formal complaint on Hellopeter, still not one person tried to make contact with me or any update regarding my card. This is shocking service to say the least from one of SA's "biggest" banks biggest on promises and biggest on non delivery.
LS
Leon S's update07 Dec 2018, 13:03
Reviewer Update
Strange that you post that standard response on all complaints. Since i have lodged the formal complaint on Hellopeter, still not one person tried to make contact with me or any update regarding my card. This is shocking service to say the least from one of SA's "biggest" banks biggest on promises and biggest on non delivery.