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Amina A

1 reviews | Active since Oct 2018

15 Oct 2018, 12:44

card delivery services

hi there, I have open a cheque account on 10 October 2018, i was promised my delivery with my card within 3 working days, we are now in a new week an still didn't receive card,

On Friday 12 October my card was supposed to be delivered , there was some delays and i was promised my card this morning(Monday 15 October), The courier company CCD-COURIERS has taken my mums no and have my details for delivery, the driver pitched at home and my mum stepped out for 2mins and the driver took my card with him, he had not even attempted to make contact with us, Consultant Thobakile Jili, who had an attitude saying nothing can be done and Driver Phaka Thakaphi who refuses to deliver my card. i am now focused to close my account,Because CCD COURIERS refuse to deliver my card.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Oct 2018, 12:55
Official

Good day Amina,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

AA
Amina A's update15 Oct 2018, 16:46
Reviewer Update
Hi thanks for your response, After your response i have made contact numerous time with CCD Courier services, from 13h30 till 16H30, i spent hours on the phone, they are unable to track their driver. Finally on my last call lasting 20min, speaking a the manager Damian, who was rude and *********** told me, its not their fault that when the driver was here, he didn't make contact with me, further more he had said i need to remain in the premises until the driver gets here with an indefinite time, i was very straight and had made mention that i will only be available till 5pm, it take Damian possible 5mins to make contact with his driver, CCD Courier service is the worse, they are not people friendly, non are the willing to assist. For the many times that i have called i was put thru department to department before i can be assisted. Card delivery service is a service which we pay for as a bank client and to receive this service is pathetic, They are getting paid to do their jobs and they are not doing us as FNB Clients a free service. i am really put off with the service i received, Damian was totally rude and had no peoples ethics, had i have an emergency and unable to excess my funds will CCD Couriers be liable for this? Knowing the fact since Friday 12 October my card was not delivered and their closed on Saturday, how serious do they take their customers or what extent do they go out to provide customer services??? i have spend over R100.00 airtime trying to track my card and make contact with them ... like serious to be put thru from department to department what service is this??? totally unacceptable....