Card delivery service SUCKS

My card was ******. I phoned 03 Sept to report it ****** and to request a new card. I said I do not want to deal with DSV (FNB's card delivery service) since they are the most *********** company I have ever dealt with and I want the card delivered to an FNB branch instead. Today, a week later. The guys at DSV called me to say they will deliver my card in the next 3-5 days. How long must I wait for a new card? When I called last week they said 3-5 days for delivery to the branch, now it will be another 3-5 days.. So two weeks before I get my card? I'm beginning to think I need to change banks. I'm getting sick of the "service" FNB provides. Last time it took just over 2 weeks for me to get my card, and over 3 hours on the phone trying to deal with DSV (that's why I don't want to deal with them again).