NR
Nadine R

1 reviews | Active since Jun 2016

20 Jun 2017, 11:54

Card delivery service

<p>Good day,</p> <p> </p> <p>I ordered a new card last week and got really poor service from CDC. They came to deliver and wouldn't give to my husband.</p> <p> </p> <p>Yesterday they called me for the address (they were there last week), if you can by any chance listen to the phone conversation you will understand my problem. I had to spell simple words 3 or 4 times with the phonetic alphabet. She kept on asking me for my phone number not understanding that she just called me on it. Once we got the adress sorted, she couldn't get into the system and was going to call me back, which she did but hung up after 2 rings, I was certainly not going to call back knowing how slow she is. Please go and listen to the conversation. It was 12:25 on 19 June. At some point i thought someone was playing a joke on me. Please find another courier. I need the card urgently!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2017, 13:43
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)