DT
Dimakatso T
1 reviews | Active since Jul 2019
01 Jul 2019, 12:31
Card Delivery Process
Dear FNB, what a poor pathetic "idea" to have bank cards distributed/deliverd to suppose to be convenient address of client. To have to wait for over 3 days for a bank card to be delivered to my prefered address with no ability to access funds in my bank account is very much ********* plus having no ability to make use of cellphone banking because I must confirm the 4 last digits on the card, now how am I suppose to do that when I dont even have that bank card with. So much inconvenience caused. POOR PATHETIC PROCESS OF CARD DELIVERY.
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Replies (2)
FNB (First National Bank)'s replyOfficial
01 Jul 2019, 14:55Good day Dimakatso Theoha,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Jul 2019, 14:55
Official
Good day Dimakatso Theoha,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
DT
Dimakatso T's updateReviewer Update
01 Jul 2019, 15:03I truly hope I will be able to get the card by tomorrow, without having to be the one to contact the courier service again to ask how far they are or when can I expect to get the card.
Please look into this process FNB, as I noticed alot of your clients aren't happy with this service. Rather go back into having us collecting our bank cards at the branch than delivery because it is really of incovenience and time consuming.
Please look into this process FNB, as I noticed alot of your clients aren't happy with this service. Rather go back into having us collecting our bank cards at the branch than delivery because it is really of incovenience and time consuming.
DT
Dimakatso T's update01 Jul 2019, 15:03
Reviewer Update
I truly hope I will be able to get the card by tomorrow, without having to be the one to contact the courier service again to ask how far they are or when can I expect to get the card.
Please look into this process FNB, as I noticed alot of your clients aren't happy with this service. Rather go back into having us collecting our bank cards at the branch than delivery because it is really of incovenience and time consuming.
Please look into this process FNB, as I noticed alot of your clients aren't happy with this service. Rather go back into having us collecting our bank cards at the branch than delivery because it is really of incovenience and time consuming.