1 reviews | Active since Nov 2010
CARD DELIVERY PROBLEMS
I ordered a new Credit card from FNB twice now. Both times I asked specifically that my card is delivered to my nearest branch (I provided the branch name). I work on a mine and courier services struggle to find my location on the mine since there is no specific street address, therefore the request to have the card delivered to a branch. As a result of the card being couriered to my workplace, I have AGAIN not received my credit card. Now the card is getting delivered when I am underground in the mine! SERIOUSLY! Pathetic service after asking specifically for branch delivery. Is it SO difficult to get the basics right?
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
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I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team