NJ
Nadia J

1 reviews | Active since Nov 2012

06 Apr 2018, 12:53

Card delivery pathetic

Delivery services (takealot) on your card is pathetic. You should really look into the matter. After numerous calls from my side I only received my card a week and a half later. And not even at the provided address. I had to eventually arrange for the card to be delivered to my nearest FNB branch and collect it myself from them.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Apr 2018, 15:31
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***