Card Delivery not as Requested

On 13 May 2015, my account was upgraded from a Gold to a Platinum Cheque Account. When the site requested where the new card should be delivered to, I requested it be delivered to the Tygervalley Shopping Centre branch. A few minutes ago on 20 May 2015, I received a call from a lady at CCD Couriers, wanting to know to which address the card should be delivered. She then promptly said that FNB cheque cards cannot be delivered to a branch, however I collected a replacement cheque card from Tygervalley this morning. Not only have this Platinum card not been delivered to the branch as requested, but at this point it will take more than twice as long to be delivered than the replacement Gold card that I collected this morning, since the courier company can only deliver on 28 May 2015. Then they also want the exact same documents which I've provided to FNB numerous times in the last few years and also at least three times in the last few months! This morning I had to spend 30 minutes in the branch, because even after having supp**** the details, my account was still out of date. What is happening at FNB? You're becoming worse than ABSA! Please sort this mess out immediately!