Card delivery gone wrong.

I decided to change my salary account to FNB, this account has only been active for less than 2 weeks. I requested that my card be delivered to my work address and the service consultant Thapelo Mahlangu mentioned that he captured my work address. To my surprise I was told that the card has been delivered to FNB Nicolway, something I did not request. When asking for them to redirect the card to me , I was told that I will have to cancel the card and apply for another and pay the fees for replacement card to be delivered to my work address. this experience has been ******* for my first time with this bank. When calling the call centre agent mentioened that I have to contact FNB Nicolway who by the way have no one answering the direct line. FNB is horrible period