1 reviews | Active since Sept 2016
Card delivery foreign
<p>Both my debit and credit cards were ****** in France. I cancelled it and ordered new cards. Gave the correct address in France. After 3days a courier company phoned to ask for my address. I gave them my address and they ask is this in western cape. I said no in Europe. It is France. They said well we don't deliver overseas. I phoned the customer service line from France to set things in order. Ended up on the phone for 2hrs. Nothing was cleared up. With each new operator they couldn't help me and put me through to the new operator. From France fnb's operators system won't detect or recognise a number option picked. Ended up having to go back to general consultant. Cyril was great but everytime the operator in a devision can't clear things up I had to hang up and dial again and ask to be put through to that new person. So now I will have a very high cell phone bill and still nothing is cleared. I don't no where my cards are and if they will end up in France where I live for the next year. I'm sitting here with no cards to draw money with. On my own. Upside is I will probably become skinnier seeing as I can't buy food and have to walk everywhere. I'm disappointed in Fnb and very upset. I've been with FNB since forever, opened up my first account with them but this is just unacceptable. </p>
Good Day Mej Barrett,
Kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ********** .
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day Mej Barrett,
Kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ********** .
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
