Card delivery

I honestly don’t know why I bother with fnb, past few weeks been going back and forth with them, my card was suppose to be sent to my home address but the decided to deliver it to parow branch, and I’ve been trying to find out why and why did it have to go to branch as that wasn’t our initial agreement but nobody has the answer, now they want to charge me R110 for a new card, while I had already paid for the one that was taken to the wrong destination? What kind of a ****en service is this, I’m honestly sick and tired of this nonsense