Card delivery dis-service

<p>I am disappointed in FNB.</p> <p> </p> <p>I specifically and explicitly asked that my card not be delivered to my home, but sent to the FNB Vineyard branch.</p> <p> </p> <p>Please forward this complaint to somebody who can make a difference. This is not the first time that, as a client, I have asked that a card be delivered to my branch where I can collect it at my convenience, rather than waiting around at home for an unknown time when a courier will deliver it. It is also not the first time that this request has been ignored, and my card delivery is delayed as a result.</p> <p> </p> <p>Delivering a card at home is not a service to a client if that client has requested something different. It is a disservice, and creates the impression that FNB does not care about what their clients want, but stick resolutely to their inflexible processes.</p> <p> </p> <p>Even though I have been a loyal client, actions like this by FNB seriously make me want to consider the private clients offer that ABSA made a short while ago.</p> <p> </p>