GS
Gillian S
1 reviews | Active since Jun 2012
20 Jul 2019, 09:25
Card Delivery Delay
I was called on 12 July 2019 by whatever courier service FNB uses to deliver cards. I was told my card would be delivered in the next week but now it's the 20th and it wasn't delivered. (The usual terrible service).
Now I am going to be away from work quite a bit and need to nominate my ***orker as the person who can receive the card on my behalf, but I have no idea where to call and don't have the time, money, or patience to call the FNB call center, I've had too many frustrating experiences in the past.
Who can I email to get this resolved?
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
20 Jul 2019, 11:02Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply20 Jul 2019, 11:02
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
GS
Gillian S's updateReviewer Update
23 Jul 2019, 11:10Still no feedback, no card delivery.
GS
Gillian S's update23 Jul 2019, 11:10
Reviewer Update
Still no feedback, no card delivery.
GS
Gillian S's updateReviewer Update
24 Jul 2019, 09:22Still nothing! I have answered every irritating 087- call in case it's them but nope! They can't be bothered.
GS
Gillian S's update24 Jul 2019, 09:22
Reviewer Update
Still nothing! I have answered every irritating 087- call in case it's them but nope! They can't be bothered.