Card delivery

Good evening, I trust you’re well.. I’m very disappointed in the services you are providing when it comes to your ***** reporting and card delivery process. I logged an enquiry using the FNB App, where I noticed a *****ulent transaction on my account (the merchant debited my account twice instead of once). Your system automatically cancelled my card which I do understand why, however, no one got back to me regarding my enquiry and to top it all off replacing my card was a total nightmare.. I was advised that my card would be delivered in 2 business days whereas it took an entire 2 weeks, with me having to fight your call centre agents on a daily and a 3rd party courier service that I shouldn’t have to call with my own airtime in the 1st place! What atrocious service is this?!