Card delivery

I opened a business account with online FNB on the 25th of September 2019. Today it is the 8th of October and I still haven't received my card. First their delivery service (Take-a-Lot) send you a sms to contact them for delivery. They do not contact the client. It was arranged with Take-a-Lot that the card would be delivered today anytime before 5pm. I contacted them at 3pm and they promised me that the card is out on delivery and will be delivered before 5pm. The agent told me that he will get the driver to contact me to confirm the time. I waited until 6pm, but still no delivery vehicle or any phone call. Is this the service I am going to get from FNB in the future? I believe the problem is with FNB. They decided on the courier. FNB should have seen by this time that the card isn't delivered yet. Why do they not follow up with their courier.