card delivery

I am so puzzled and dissatisfied by how the delivery guy from FNB (ANDREW) dealt with me over the phone, he was no knowledge of phone etiquette and what customer service is, he had no interest in what I had to say and showed no effort of understanding of my work circumstances. He demanded that he's leaving by the time I got to the delivery room at my work place he was gone. After I waited for more than the stipulated time for my card now I had to deal with such rudeness.. He didn't even arrange to come back at another time, how the hell is such service rendered to customers especially for a client who has both business and personal accounts with FNB. I want this sorted and I want to speak to his manager.