Card Delivery

I would like to formally log a complaint regarding the handling of my FNB Aspire debit card delivery. I initially engaged with FNB on 22 March 2026, with follow-up interaction on 31 March 2026, regarding the delivery of my new card. During my engagement with the bank, I specifically requested that my card be delivered to my residential address due to my circumstances. Despite this, I was later informed that the card would be delivered to Jabulani Mall branch, which I did not consent to as a final arrangement. I was also advised during the chat that delivery instructions had been updated; however, I continued receiving notifications confirming branch delivery. I need to highlight that I am not willing to collect the card from Jabulani Mall, as I experienced a traumatic incident in that environment, which makes it unsafe and distressing for me to return there. My initial request for home delivery was not honoured, I received conflicting and incomplete information from agents, And I am now being directed to a location I cannot safely return to, I am requesting the following urgent resolution: Immediate cancellation of the current card delivery to Jabulani Mall, and Reissue and delivery of my card to my residential address, or an alternative secure branch of my choice which would be Eyethu Shopping Centre in Mofolo in this case. I trust this matter will be treated with urgency and sensitivity given the circumstances. And please do not initiate initial charges because I did reach out timeously.