Card Delivery 3 weeks later still pending

i have never had to call Capitec for anything in my dealings with them since 2016. i recently changed banks hoping for prosperity and growth, shew was i right... You had the Secondary card ready, whilst the primary was no where near finished. Now the same secondary card that was ready, has gone AWOL and is no longer ready... like please explain. then i called on Friday and was promised a speedy resolution. today i call and hello, Cheslin Naidoo informs me that it was delivered on the 25th of October. the date for Friday was 01/11/2019 hey, now i'm *** confused! he then puts me on hold and goes for well over 10 minutes, with no apology non what so ever. what i really wanna know is what in the world gives FNB consultant to feel the need to talk over us clients, or for the poor service i have been getting in only 40 something days. Jerr so contemplating to switch back again! and have my piece of mind. plus my phone seems not to like.