CARD DELIVERY

I am a Premier Account holder - there's supposed to be benefits but I cannot see any. My daughter is 19 years old just finished writing matric. My daughter's account is linked to my accounts. She was harassed by CCD Couriers to deliver a card that she was not aware of. FNB did not contact my daughter to tell her that they were issuing her with a new card. CCD called her on her mobile and I as the mother answered her phone. I then made arrangements for the delivery of the card to be sent to my work. The guy at CCD Couriers then told me that all I need is a copy of my ID and he took down my details. This morning it was a haggle because CCD Courier company wants a letter from my 19 year old daughter confirming that they can deliver the card to me. I told CCD and FNB that I can provide my ID and my daughter's ID as proof. Sign a copy of my ID stating that I am the mother accepting the card on my daughter's behalf. That is not acceptable. I called FNB spoke to Tammy Mosia Ref ********** .... and I told her that I will close my daughter's account with FNB. Well, people let me tell you, FNB does not want our future young children's business because of some idiotic way of doing things. Well done FNB! Needless to say, I will go into a branch drag my daughter with me and close her account and I will follow suit. It's unfortunate, I have been recommending FNB to friends and family and telling them to open accounts. I just opened an account for a cousin that is bringing in Foreign currency to South Africa. I will need to rethink this and look out for another bank for her where it is easier to do business. FNB, you have not only lost a future client but future potential clients!