BS
Ben S

1 reviews | Active since Mar 2009

21 Sept 2017, 16:38

Card Delivery

Mr Delivery tried to contact me once to arrange delivery of my banking cards. Subsequent to that I have tried their call centre twice to arrange delivery but no I sit in the queue with hold music, wasting my time and money. Please sort this out.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Sept 2017, 09:31
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)