JvdM
Juan van der Merwe
1 reviews | Active since Jan 2016
11 Jan 2016, 14:35
Card Delivery
I went to the branch on the 17 December 2015 to switch over to FNB from my current bank. I have requested a new Cheque Acc and Credit Card Acc. The Cheque Card was ready on the 22 December 2015 (within 5 working days as promised) notified per SMS. The Credit Card Acc was approved and opened (with email confirmation) on the 18 December 2015. Card delivery should be in the next 5 working days. On the 28 December I received a call to deliver my card. I did instruct the courier to deliver the card to Brooklyn (same instruction given to staff on opening of new accounts), because I did not want the card to get lost.<br> On the 4 January 2016 I went to the branch and fetch my new Cards (Cheque &
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FNB (First National Bank)'s replyOfficial
11 Jan 2016, 15:06Hello juanheinn.vdm,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846257.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846257.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Jan 2016, 15:06
Official
Hello juanheinn.vdm,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846257.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846257.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)