Card delivered to wrong province - still waiting!!

I cancelled my platinum debit card on 24 Feb, due to the atm taking my card and ordered a new one per telephone. The guy that helped me verified where I lived - which is in Bluff, Durban, where I worked which is in Bluff, Durban and then proceeded to ask where I would like to collect my card - I saidthat FNB Bluff would be fine.<br> <br> I then received an sms stating that I can go and collect my card at Balfour - which is in Gauteng!!!! I tried to contact customer service about 7 times holding on for over 5 minutes each time. I tried the so called Premier Banker via phone (no luck) and email( promising to get back to me in 24 hours which never happened). I finally got hold of somebody on the Monday March 2nd - they promised to cancel the card in Ballfour and order a new one - this never happened. I then proceeded to call the complaints division which got back to me on Tuesday. They then cancelled the card in Balfour - Yay! and promised a courier will have my new card the next day. It is now Saturday the 7th of March. - such shocking service I have never imagined. Still no card!