Card delivered to incorrect branch (514 km from my home)

FNB has delivered my card to a branch that is 514 km from where I am based. I have never lived there (PS, Jozini is the branch). My address isn't listed there. I never received calls from FNB related to my card's delivery. I only received SMS's saying my card is at the Jozini branch, and that I can request a callback. When requesting a call back they never call back. I have called the call centre, but not wasting 20 minutes of my airtime waiting for a call centre agent. Emails aren't responded to. The secure chat on the app isn't being responded to. My card expires next week. Where and when will I get decent customer service?