Card delivered to an incorrect branch

I ordered a new card online and to my surprise, the card was delivered to FNB Randburg. I don't even were Randburg is to start with. When I called the card division, they advised there's nothing that they can do, I have to call the Randburg branch and organize with them to get the card delivered to my nearest FNB branch. I'm literally responsible for their bad service instead of them putting their clients first and rectifying the error. I'm very disappointed.