card delivered in a branch without communicating

Iam not happy with the service iam getting from fnb,my cheque card expired at the end of last month,and i have been getting sms informing me my card is at bedford centre,no one has called me to ask where i prefer to collect my card,iam far from bedford why dont u guys call customers and found out where is my nearest branch,iam not happy at all and i need to use the card because i cannot go to bedford centre,my nearest branch is fourways