Card Deactivated on day of receiving it.

My card was deactivated without me being told about it 1 week ago. I went to my local branch today (25 May 2019) to get a new account and card. When I came home I went onto my FNB App to activate the card and when I went to activate the new card, it was deactivated. When I clicked on the card, like I was told to, it came up with an error saying that "There are no options available for this card." When I try to login to online banking and I use the card number it tells me that the card number that I have entered is invalid. This is absolutely disgusting as I need to make payments urgently. I have tried to phone in to the call center and have been put on hold for 2 hours and 30 minutes. This is the worst service I have EVER received and would like SOMEBODY to please help me.