Card Collections Failure
<p>Upon visiting FNB SouthGate to collect a card after a telephonic upgrade - we wait for an hour to be told to go "upstairs" to collect the new card. The consultant tried calling, however no one answered at the service branch., then we were expected to wait again. Being an ex-employee (managerial level), I find the service very inefficient. Firstly why was the courier delivery option not presented as an alternative, also why was no extra measures taken to assist the client who fairly waited (ticket:162) initially. Please make contact and arrange card delivery. This is not the culture I strived towards having worked for the organization.</p>
Good day Mr. jodian-van-aarde
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. jodian-van-aarde
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***