CARD ***** CASE NOT RESOLVED AFTER 2 MONTHS

I reported a ***** case on my account on 2 August 2023, FNB assured me that they would get back to me within 14 working days. To date (11 October 2023) I still have not heard from the ***** department or the investigator. Every time I call the bank, my calls are transferred from one department to another.

Last week I logged in a complaint with the bank and again they promised to get back to me within 24 to 48 hours. More than 48 hours lapsed and I'm still waiting for a consultant to contact me.

I'm really disappointed with the way this bank is handling this matter, one must start looking for a new bank seriously this is unacceptable.