CARD CANCELLED WITHOUT NOTICE

<p>I am FNB existing customer and holds a Smart Gold Cheque card. I got an offer towards the end of April 2016 to upgrade to Gold Ceque Card online. I did that and i also stated that i will collect my card from Paledi Mall Easy Pay branch. After not hearing anything from FNB, i then went into the branch on May 11th to see if the card is there and only to be told that is has not arrived yet and i will get an sms notification when it is there. Nothing was comunicated to me until this morning when i get a shocking sms informing me that my card is been cancelled. I then tried to get of different deparments at FNB to find out why the bank did that and was sent from pillar to post. Finally, a guy from Paledi called me to to tell me he had to cancelled my card because his "branch" does not receive gold cards and that i must reapply online because if he does it, the bank will have to charge me....really! FNB? Is that how you can help me? I had to spend R60 airtime making those endless phone calls. I am disappointed.</p>