Card Cancelled Incorrectly!!!!

I got an sms on the 10/03 to say my card was cancelled i think called in and i was advised that i called in to stop it. i requested the recording on the 11/03 Nthabeseng came back to me to tell me she made an error she typed in an incorrect digit...how does this happen?is other information not verified? More than a week later i am still sitting without a card...i have been inconvenienced completely and very disappointed with this service.<br> Gevaise the teamleader then contacted me to advise that they have re-orderd me a card...i have however ask numerous times in e-mails to managers at fnb to escalate this matter as this is ridiculous.<br> Please do not let an agent/supervisor call me.....Escalate this matter urgently