Card cancelled again!!!!

about 2 weeks ago my cheque card was cancelled due to ***** and a new one was ordered. Firstly they charged me for the card and I hellopeter FNB and it was revered. I just got a phone call now from the FNB branch in the grove mall saying that my card will have to be cancelled as it has the Lynnwood branch code and they can not active the card. The woman then told me that I have to phone FNB to order a new card. I then asked why I had to phone can she not be order it for me and she said no cause she is in branch level. She the proceeded to call me mamma which I feel is highly disrespectful as a customer. She said I need to come into the branch to order a new card. Now Im asking why do I need to come to the branch and stand in a long line to order a new card in the branch when she was phoning me from the branch and could have ordered it for me then and there. She said I can order it online but can not tell me how. THIS IS UNACCEPTABLE!!!! PLEASE PHONE ME ASAP!!!