1 reviews | Active since Jan 2012
Card cancelled
<p>My card expires end of next month so I used the online portal to renew the card. </p> <p>Firstly, I asked to collect it at a branch but they gave it to Mr Delivery instead. </p> <p>Second, I don't have a new card but they decided to just cancel my card! It says it's active on the portal, but at the ATM it didn't accept my pin. Now I'm stuck with a useless card.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)