KL
Kutlwano L
1 reviews | Active since Sept 2011
26 May 2019, 10:36
Card Cancellation due to Atm fault - Rd ********** 520
On the 14th May i went to withdraw money at the Eloff branch in Jhb cbd. After inserting my card the machine did not respond, stood there over 15 min hoping my card will come out nothing happened. I called the number at the atm to stop my card, so the consultant cancelled the card and ordered a new one which took over 7 days to arrive. I asked the consultant if ill be charged for a replacement card and he said NO as its not my fault.
I was charged R100 replacement fee on the 25th which im very furious as i was told a different story.
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FNB (First National Bank)'s replyOfficial
27 May 2019, 08:39Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply27 May 2019, 08:39
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***