Card cancelations

about a week ago my wife's card was swallowed by an FNB ATM around 7 in the morning. On the spot we phoned the call center to cancel the card as I noticed the when the card was bout to eject from the ATM something stopped it from ejecting correctly and it ended up swallowed. SO on the phone with the consultant we do all the checks and passwords etc etc. And so the account type is confirmed the the consultant as my wife has a card linked to my account also(notice its 2 different accounts and account types all together). After words we go to the back to order a new card, where we end up sitting an hour before being helped, and were thy try and make us pay for a temporary care for there ATM that was at fault. No 2 weeks later still no card delivered to the branch of all places we find thy canceled the wrong card. So after holding for 20 min on the phone AGAIN they cancel the wrong card, this time MY CARD.a complete different account and ID number all together, how is this even possible! No I can go cancel anybody card and they now sit with having to go without cash until they can get to a bank and sort it out! And then have to pay for a temp card.. No neither of us has access to cash!